April 1, 2021
Case study – “a responsive and capable supplier”
When Jaguar Land Rover had a problem with the flame sensing equipment in the paint kitchen at the Castle Bromwich plant, it could have been very costly. If paints aren’t kept at the right temperature, they may have to be discarded, and a serious delay can cause downtime across the whole paint shop. The equipment […]
March 19, 2021
Don’t just take our word for it!
We measure and track our customer service performance to check we are meeting or exceeding our promises, but it’s always great to get direct feedback from clients. We encourage every client to give us feedback, what we did well and where we can do even better and whilst that is often verbal or a short […]
March 3, 2021
How did we do last year?
Our firm belief is that process heating should never cause downtime. We work closely with our clients to achieve this goal and we rely heavily on data to measure the performance of their systems and components. But we don’t just measure the performance of our clients’ process heating systems: we also measure ourselves and share […]
December 22, 2020
Hard work pays off with ISO 9001:2015 renewal
We’re delighted to confirm that after much hard work, our ISO 9001:2015 accreditation has been renewed to August 2021. The ISO 9001 international standard helps companies like Fairburn Heating Solutions ensure that customers consistently receive high quality products and services that meet regulatory requirements. Craig Carr, Managing Director of Fairburn Heating Solutions said “It is […]
November 24, 2020
Keeping up our great service – even through a pandemic!
2020 has been a particularly challenging year for many of our clients, and we’ve done our best to help them, taking extreme care to operate in a COVID-secure manner whilst still delivering our customary fast reaction and excellent work. We’ve had some testing situations to deal with, but knowing that our clients appreciate our efforts […]
June 22, 2020
We service Nortek, Reznor and Vapac HVAC Systems
If you own any of the warm air or radiant heaters manufactured by Nortek Global HVAC, then you may have heard the news that they have withdrawn from quoted service work with effect from the end of April 2020. The good news is that we have over 15 years experience working on this type of […]
March 24, 2020
Essential maintenance
Fairburn Heating Solutions are continuing to provide support to our clients in essential industries such as food manufacturing and medical equipment. Now, more than ever, these clients need to eliminate or minimise downtime. Be assured that we are following all government advice and guidelines in order to protect our staff and our clients’ personnel while […]
November 18, 2019
Sean and Danny go to Russia
Two of our engineers recently travelled over 2,000 miles to Russia to conduct a safety audit and service. Our experience working on the canning product lines for Crown Foods in the UK led them to request that we carry out this work on similar equipment at their plant in Timashevsk (about 200 miles north of […]
October 14, 2019
See Cam Fraser in action
As reported last week, Cameron Fraser had a successful weekend, finishing 7th in tricky conditions. See some footage of his ride and hear his views on the weekend here.