We measure and track our customer service performance to check we are meeting or exceeding our promises, but it’s always great to get direct feedback from clients.
We encourage every client to give us feedback, what we did well and where we can do even better and whilst that is often verbal or a short email, occasionally we receive a written testimonial and permission to publicise it, so other clients or potential clients can see what we actually deliver, not just what we promise. We really appreciate clients taking the time to share their experience with us.
Some of the testimonials can be found on our webpage, we are particularly delighted by comments like:
“I was delighted with the service provided by Fairburn Heating Solutions following our breakdown.”
“I was very pleasantly surprised when I called your office to be told that you could have an engineer on-site within 30 minutes.”
“Your experienced engineer proceeded to diagnose and fix the in-depth problem promptly and efficiently.”
“The combination of responsiveness, expertise and experience, coupled with transparent pricing turned our bad day into a very satisfying experience.”
“I’m writing to thank you and your team for the fantastic speed and quality of service provided recently.”
“I was delighted you could visit the next day.”
“The agreed work programme is on track, with much of the work already completed to a high standard.”
“The professional, responsive and high-quality service that Fairburn Heating Solutions provide has given me peace of mind, allowing me to focus on other aspects of my role.”
If a responsive process heating maintenance company that really “does what it says on the tin” is of interest, please call us on 01886 358 025.